Under what circumstances are returns accepted?
How long do I have to request a return?
How long do I have to return my purchase? Customers have 30 calendar days from the date of delivery until Returns must be received by the processing center.
How do I initiate a refund?
Please contact us at firstname.lastname@example.org with the following information.
How long will it take to receive the refund? Funds for returns are credited back to the Customer within 5 business days following the item being received and inspected at the processing center.
Additional Information: Damaged, Defective, Incorrect Items. Items that are defective/damaged at time of delivery & in cases when an incorrect item was shipped to the customer.
Additional Information: Unwanted Items - Difference in refund based on "Opened" or "Unopened."
Refunds for Unwanted items: Please understand that although your purchase may not have incurred a shipping charge on the invoice, shipping charges were paid by R&L Merchandise to the shipping carrier.
Refund for Unopened products:
Refund for Opened products:
In the event any of the situations below occur, and the delivery is unable to be completed, the cost of original shipping plus return shipping to the warehouse, and a 20% restocking fee will be deducted from the refund.