Return policy for products with Item numbers beginning with “JF-“

 

Under what circumstances are returns accepted?

  • Item is received damaged.
  • Item is received defective.
  • Incorrect item is shipped.
  • Item is unwanted, due to changing your mind after you purchased it.
  • Item begins to wear, fade, or starts coming apart.

How long do I have to request a return?

  • 2 Years. Your eyes are not playing tricks on you.  R&L Merchandise is personally warrantying your Jack Franklin tie for 2 years following the delivery.

How long do I have to return my purchase? Customers have 2 years and 1 week to return their purchase after delivery.


How do I initiate a return?

  • Please contact us at cs@rlmerchandise.com with the following information.
  • Product/Item number or Order number. These things make it easier for us to process your return, but your return will still be processed without them. They just make it a little bit faster.

How long will it take to receive the refund? Funds for returns are credited back to the Customer within 5 business days following the item being received and inspected at the processing center.  Refunds can only be credited back to the payment method used for the initial purchase.