Under what circumstances are returns accepted?
May I return a mattress? Mattresses are non-returnable if opened. Mattresses may only be returned if the package is damaged upon delivery, and the delivery is refused.
How long do I have to request a return?
How long do I have to return my purchase? Customers have 30 calendar days from the date of delivery until Returns must be received by the processing center.
How do I initiate a return?
How long will it take to receive the refund? Funds for returns are credited back to the Customer within 5 business days following the item being received and inspected at the processing center. Refunds can only be credited back to the payment method used for the initial purchase.
Damaged or Defective Orders. - Visible damage to the package upon delivery:
Damaged or Defective Orders. - Damage not discovered until the package was opened.
Additional Information: Unwanted Items.
In the event any of the situations below occur, and the delivery is unable to be completed, the cost of original shipping plus return shipping to the warehouse, and a 20% restocking fee will be deducted from the refund.