Return policy for products with Item numbers beginning with “CH-“

Under what circumstances are returns accepted?

  • Item is received damaged.
  • Item is received defective.
  • Incorrect item is shipped.
  • Item is unwanted.


How long do I have to request a return?

  • Unwanted Items: 25 Calendar days.
  • Damaged/Defective/Incorrect Items: 5 Calendar days.


How long do I have to return my purchase? Customers have 30 calendar days from the date of delivery until Returns must be received by the processing center. 



How do I initiate a return?

Please contact us at cs@rlmerchandise.com with the following information.

  • Product/Item number or Order number.
  • Reason for return – Damaged/Defective/Incorrect item or Unwanted?
  • If physically damaged, please include a photo if possible. This will greatly increase our chances when filing a grievance with the shipping carrier.


How long will it take to receive the refund? Funds for returns are credited back to the Customer within 5 business days following the item being received and inspected at the processing center. 



Additional Information: Damaged, Defective, Incorrect Items. Items that are defective/damaged at time of delivery & in cases when an incorrect item was shipped to the customer. 

  • Please notify us as soon after the delivery as possible, and no later than 5 calendar days after delivery if the wrong item was shipped, or if your purchase arrives damaged or defective.
  • Refund amount: Full refund, including purchase price and return shipping.


Additional Information: Unwanted Items.

Refunds for Unwanted items:  Please understand that although your purchase may not have incurred a shipping charge on the invoice, shipping charges were paid by R&L Merchandise to the shipping carrier.

  • Refund for Unopened products: The cost of original shipping charged by the Shipping Carrier to deliver the purchase to the Customer's address will be deducted from the Purchase price when the refund is processed.  Also, return shipping will be paid for by the Customer.
  • Refund for Opened products: In addition to the shipping charged to and from the Customer's address, a restocking fee of 20% will be deducted from the refund.


Undelivered Packages:

In the event any of the situations below occur, and the delivery is unable to be completed, the cost of original shipping plus return shipping to the warehouse, and a 20% restocking fee will be deducted from the refund.

  • Orders that are refused at the delivery address.
  • Orders that are undelivered due to an incorrect address being entered at the time of checkout.
  • Orders that are undelivered due to a physical impediment at the property that prevents the Delivery Driver from safely approaching the delivery point.